1. Who we are and what this Policy covers
This Privacy Policy is issued by Virtual Caffeine IO LLC ("VCIO," "we," "us"), a Washington limited liability company based on Camano Island, Washington. It covers the donation platform we operate under two brands, RaiseClear (raiseclear.com) and TeamRaised (teamraised.com), including their public campaign pages (give.*) and the organizer application (app.*) (together, the "Platform").
The Platform serves two kinds of people: Donors, who give to a campaign, and Organizers, who raise funds on behalf of a team, club, or organization (an "Organization"). This Policy explains what we collect from each, how we use it, and the choices you have.
When you donate to a campaign, the receiving Organization also handles your information for its own purposes as an independent controller of that data. This Policy describes our own practices as the operator of the Platform.
2. Information we collect
From Donors:
- Donation details you enter: your name, email address, donation amount, an optional public comment or message, and your choice of whether to display or hide your name on the campaign page.
- Payment information is collected by Stripe, Inc. directly. Your full card number never touches VCIO systems. From Stripe we receive limited confirmation details such as your name, the card brand and last four digits, billing postal information, and the transaction status, so we can show your receipt and record the donation.
From Organizers:
- Account details used to sign in (name and email address), handled through our authentication provider.
- Organization and campaign details you submit: Organization name and description, campaign title, story, images, goal, and, if you choose to indicate tax-exempt status, your EIN and the fact and time of that attestation.
- Payout and identity information (such as legal name, address, bank or debit details, and any identity documents) is collected by Stripe directly during payout onboarding to verify your account. We do not receive or store your full banking or identity-verification details; we receive account status and limited metadata from Stripe.
Collected automatically from everyone:
- Service logs: IP address, browser and device type (user-agent), timestamps, pages and endpoints accessed, referring pages, and error or diagnostic events. We use these to operate, secure, and troubleshoot the Platform.
- Strictly necessary cookies for sign-in and security (see Section 7).
We do not knowingly collect personal information from children under 13. The Platform is intended for adults; Organizers must be 18 or older, and Donors must be 18 or have a parent or guardian act on their behalf.
3. How we use information
We use the information above to: operate and secure the Platform; display campaign pages and process donations through Stripe; authenticate Organizer accounts; send transactional messages such as donation receipts, campaign notices, and account and security emails; review campaigns and enforce our Acceptable Use Policy; prevent fraud and abuse; comply with law; and improve the Platform, including by analyzing aggregated, de-identified usage.
We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not use it for third-party advertising. We do not currently send marketing email. If we introduce a newsletter, it will be opt-in with a working unsubscribe.
4. How we share information
We share personal information only with:
- The receiving Organization, when you donate to its campaign. The Organization receives the donation details you provide (name, unless you choose to hide it, email, amount, and any message) so it can acknowledge and account for your gift. What the Organization does with that information is governed by the Organization, not by us.
- Service providers and sub-processors that help us run the Platform, listed in Section 5.
- Professional advisers, authorities, or successors where required by law, to protect our rights or users' safety, or in connection with a merger, acquisition, or sale of assets, with notice where required.
5. Sub-processors
We rely on the following providers to operate the Platform. Each processes personal information only as needed for its stated purpose.
| Provider | Purpose | Location |
|---|---|---|
| Stripe, Inc. | Payment processing, payouts to Organizations, and identity/business verification | US |
| Clerk, Inc. | Organizer account authentication and session management | US |
| Cloudflare, Inc. | DNS, CDN, edge security, static and cached page hosting, domains | Global edge |
| Resend and/or Microsoft 365 (SMTP) | Transactional email (receipts, notices) | US |
| VCIO-operated US infrastructure | Application hosting and the Platform database | US |
We keep this list current as our providers change. To be notified of material changes, contact us at the address in Section 11.
6. Retention
We keep personal information for as long as needed for the purposes in this Policy: donation and campaign records for the life of the campaign and a reasonable period afterward for accounting, tax, audit, and dispute purposes; Organizer account data for the life of the account and a reasonable period afterward; and service logs on a rolling basis. Billing and transaction records are retained as required by tax and accounting law. When retention ends, we delete or de-identify the data.
7. Cookies
We use only strictly necessary cookies: session and authentication cookies that keep Organizers signed in and keep the Platform secure, and cookies set by our security and CDN provider to protect against abuse. We do not use advertising cookies, and we do not currently use analytics cookies. Because we use no non-essential cookies, no cookie consent banner is presented. If this changes, we will update this Policy and add consent controls where required. This section serves as our Cookie Policy.
8. Security
We take reasonable technical and organizational measures appropriate to the data we handle, including encryption in transit, access controls, least-privilege administration, and monitoring for abuse. We deliberately minimize the sensitive data we hold: full card numbers and payout banking and identity details are handled by Stripe and do not reside on our systems, and we never take custody of donated funds. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security; you provide information to the Platform at your own risk. If we learn of a breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law, including Washington's data-breach notification law.
9. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of the sale or sharing of it (we do not sell or share personal information for cross-context behavioral advertising).
California residents may exercise these rights under the CCPA/CPRA. We do not sell or share personal information as those terms are defined there, and we do not use or disclose sensitive personal information for purposes that would require a right to limit. We will not discriminate against you for exercising your rights.
To exercise a right, email [email protected]. We will verify your request, typically by confirming control of the email associated with your account or donation, and respond within the time the law requires. If your information is held by an Organization you donated to, we may direct that part of your request to the Organization.
10. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with an updated effective date and, for significant changes affecting account holders, by email or in-product notice. The effective date above always reflects the current version.
11. Contact
Virtual Caffeine IO LLC
doing business as RaiseClear and TeamRaised
Camano Island, Washington, USA
[email protected]